Cancellation Policy
At Kainchi Dhaaga, we understand that plans can change. Our cancellation policy is designed to be fair and transparent for both our customers and our operations.
1. Order Cancellation by Customer
Orders can be cancelled within 12 hours of placing the order
Cancellation requests must be submitted before the order is shipped
Once an order has been dispatched, it cannot be cancelled
To request a cancellation, please contact us immediately with your Order ID.
2. Cancellation of Prepaid Orders
Prepaid orders cancelled within the eligible time frame will be refunded
Refunds will be processed to the original payment method
Refund processing time: 5–7 business days
3. Cancellation of Cash on Delivery (COD) Orders
COD orders can be cancelled before shipment without any charges
Repeated COD cancellations may result in account restrictions or order refusal
4. Orders That Cannot Be Cancelled
The following orders are not eligible for cancellation:
Orders already shipped or out for delivery
Customized or made-to-order products
Sale or clearance items
5. Cancellation by Kainchi Dhaaga
We reserve the right to cancel orders in the following situations:
Product out of stock or inventory issues
Payment failure or verification issues
Incorrect pricing or product information
Suspicious or fraudulent activity
In such cases, a full refund will be issued for prepaid orders.
6. Refund for Cancelled Orders
Approved cancellations will be refunded within 5–7 business days
Bank or payment gateway delays may vary depending on your provider
7. Contact Us
For cancellation requests or related queries, please reach out to us:
📧 Email: kainchidhaagaapparels@gmail.com
📞 Phone: +91 92592 13535
🌐 Website: https://www.kainchidhaaga.com